We are eMate! A platform for gamers, operated by our company LNL Synergy s.r.o., ID No. 21945276, with registered office at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic (hereinafter referred to as „eMate“ or „Company“).
The provision of our services is governed by these terms and conditions, which govern the provision of all digital services on our www.emate.gg website, app and other platforms (hereinafter referred to as "platform").
The platform operates as a two-sided online marketplace and technology intermediary allowing players to meet independent guides while playing games. The terms and conditions further define and specify the rights and obligations of players and guides when using the platform.
The platform does not allow obtaining a license or other authorization to play any game, but facilitates direct contact between the player and the guide and allows them to communicate easily while playing games.
The following terms are used in these terms and conditions with the following meanings:
Player (Customer) is any natural person over the age of 18 who creates a user account on the platform in order to request gameplay accompaniment from guides.
Guide (Emate Provider) is an independent user who has completed identity and tax onboarding and offers gaming accompaniment or companionship services on the platform.
Users are players and guides together.
Game is any video game provided by a third party that allows online multiplayer play on PC, console or mobile devices.
User account is a personalized platform environment, accessible to users after registration under an email address and password. Each user account may only be used by one individual.
Registration is the process of setting up a user account. Upon completion of registration, a free digital service agreement is entered into between us and the user.
Direct Agency: In facilitating the accompaniment services, eMate acts solely as an intermediary agent in the name and on behalf of the Guide for the purpose of matchmaking, escrow handling, and payment facilitation.
Accompaniment contract: Contract concluded directly between the player and the guide for live gameplay accompaniment.
Credits (Aura): Digital multi-purpose vouchers used on the platform.
Consumer is any natural person who enters into a contract outside the scope of their trade, business, or independent profession.
By registering you confirm your acceptance of these terms and conditions. Registration cannot be completed without your consent. These terms and conditions exclude the use of users' terms and conditions.
2. Platform & Direct Agency
The platform is open to the public and functions as a digital marketplace connecting players with independent guides.
Role of the Platform: eMate.gg operates solely as an intermediary technology platform. Unless explicitly agreed otherwise, accompaniment and coaching services are provided directly by the Guides to the Players. eMate does not provide gaming accompaniment itself and is entitled only to an intermediation commission for facilitating transactions.
Players can choose between, search, and filter guides on the platform according to selected parameters or use the Quick Match matchmaking module.
eMate provides secure escrow management of Aura credits and communication channels while playing together.
eMate is not responsible for the personal conduct or individual performance of the guides during gameplay, but ensures platform functionality and community moderation.
Users are responsible for their own hardware, internet connection, and any third-party game licenses required to play.
3. User account
To use all the features of the platform, you need to create a user account with true, complete, and accurate information.
The user account must be protected by a secure password. Users are obliged to secure their credentials and immediately report any suspected misuse.
eMate shall not be liable for any unauthorized access resulting from user negligence.
Each individual user is permitted to hold only one active user account.
Users may cancel their account at any time through the application settings.
4. Credits & Vouchers (Aura)
Multi-Purpose Vouchers: Aura credits purchased by Players represent digital multi-purpose vouchers under applicable VAT laws (§ 15b of the Czech VAT Act / EU VAT Directive). Aura credits do not constitute electronic money or bank deposits.
Credits are purchased through supported payment gateways (e.g. PayPal). 1 AURA corresponds to 1 EUR in nominal redemption value. Third-party processing fees may apply.
Customer Credit Validity (12 Months): Purchased customer Aura credits are valid for 12 months from the date of acquisition. If not redeemed for services within this period, unredeemed promotional/customer vouchers may expire in accordance with promotional terms.
Provider Earnings (No Expiration): In contrast, funds credited to a Guide's balance as remuneration for completed services represent an earned monetary claim. Provider payout balances do not expire and remain withdrawable at any time upon completed identity and tax verification.
Users may transfer or donate credits to other users within the platform free of charge.
Credits are applied and locked in escrow at the moment a service request is accepted.
5. Accompaniment contract
The accompaniment contract is concluded directly between the player and the guide. The guide undertakes to accompany the player during gameplay in real time; the guide does not guarantee specific in-game victory or performance results.
The guide's reward is stated in Aura credits on the guide's profile or determined by fixed Quick Match rates, inclusive of any applicable taxes.
Both parties are strictly required to adhere to eMate Community Guidelines throughout the accompaniment.
The contract is concluded when the guide accepts the booking or ready-check. Guides maintain full freedom to accept or decline any request.
eMate facilitates the transaction through its automated escrow system, releasing funds to the guide upon session completion.
As services involve live, customized real-time accompaniment provided immediately upon request, statutory 14-day withdrawal rights do not apply once performance has commenced with consumer consent.
6. Ranking of guides and ratings
Guides are displayed based on user filters, availability, response speed, and community ratings.
eMate does not manipulate organic ratings for paid consideration.
Reviews may only be submitted by players who have completed a verified session with the respective guide.
Each guide profile clearly indicates their verification and business status.
7. Updates & Maintenance
eMate continuously optimizes the platform. Technical updates and performance improvements may be deployed periodically.
Notice of significant updates will be communicated through the platform or via email.
8. Restrictions on access & Safety
eMate reserves the right to restrict access or suspend accounts in the event of severe security risks, fraudulent activities, or violations of Community Guidelines.
Users will be notified of any account restrictions and have the right to appeal via [email protected].
9. User content
Users retain ownership of original content they create and upload to the platform.
By posting content, users grant eMate a worldwide, non-exclusive license to display and host the content for platform operations.
Uploading unlawful, harassing, defamatory, or copyright-infringing content is strictly prohibited.
10. Personal data protection
We process personal data in strict compliance with the GDPR and our Privacy Policy available on the website.
11. Contact
You can contact us at any time using these contact details:
We may update these terms to reflect legal, technical, or operational changes with 30 days' advance notice via email or platform notification.
Users who do not agree with updated terms may terminate their account prior to the effective date.
14. Final Provisions & Consumer Jurisdiction
These Terms of Service are governed by the laws of the Czech Republic, excluding conflict of law principles.
Commercial Claims: For business entities and non-consumer claims, the courts of the Czech Republic locally competent for the Company’s registered office in Brno shall have exclusive jurisdiction.
EU Consumer Protection (Brussels I bis): If you are a Consumer residing within the European Union, the choice of Czech governing law and jurisdiction shall not deprive you of mandatory consumer protections under your country of residence, nor of your statutory right under Regulation (EU) No 1215/2012 (Brussels I bis) to initiate proceedings before the competent courts of your home Member State.
This version is valid and effective as of 1 September 2026.
Special Terms and Conditions for Guides
1. Introductory provisions
These Special Terms supplement the General Terms and Conditions and govern the specific relationship between eMate (LNL Synergy s.r.o.) and registered Guides (Emate Providers).
The Guide acknowledges that eMate operates as a technology marketplace and direct agent for transaction facilitation.
Guides provide real-time human accompaniment and companionship independently and are responsible for fulfilling their service commitments to players.
2. Guide Status & DAC7 Tax Verification
Any registered individual over the age of 18 or legal entity may apply for Guide status.
Mandatory DAC7 Tax Onboarding: In compliance with EU Directive 2021/514 (DAC7) and Czech Act No. 164/2013 Coll., Guides must provide accurate identity and tax information prior to offering paid services or requesting payouts (Full legal name, date of birth, primary residential address, Tax Identification Number / TIN or reason for absence, and VAT ID if applicable).
Verification SLA: eMate will review submitted provider credentials within a maximum of **14 business days**.
Guides must promptly update their profile in the event of any changes to their tax residency or business status.
3. Autonomy & Independent Contractor Status
No Employment Relationship: Guides act as independent contractors or hobbyists. Nothing in these Terms establishes an employment contract, joint venture, or agency partnership beyond limited transaction facilitation.
Full Schedule Autonomy: Guides maintain complete freedom over when, how often, and for how long they log into the platform or toggle online availability in Quick Match. eMate does not assign working hours, shifts, or behavioral scripts.
Penalty-Free Refusal: Guides are fully entitled to accept or decline any individual order or matchmaking request without financial penalty (subject only to automated fair-queue cooldown algorithms).
Own Equipment & Multi-Platforming: Guides use their own computer hardware, software, and internet connection, and are completely free to offer services on any other platform or channel simultaneously.
4. Remuneration, Commission & Payouts
The Guide earns compensation in Aura credits upon successful completion of each verified session.
eMate automatically deducts its 20% facilitation commission (inclusive of applicable VAT) and issues an electronic invoice/receipt via the integrated accounting system.
No Expiration on Earnings: Earned Guide balances remain securely held on the provider's ledger without expiration and may be withdrawn at any time to supported payout accounts (e.g. PayPal) once verification is complete.
Withdrawals are processed in accordance with standard banking and gateway clearing timeframes.
5. Non-Cooperation & Payout Hold (DAC7 § 14zzc)
If an active Guide fails to provide or maintain mandatory DAC7 tax identifiers, eMate will issue a formal request followed by two reminders.
In accordance with § 14zzc of Act No. 164/2013 Coll., if the Guide remains uncooperative after at least **60 days** from the initial request, eMate reserves the statutory right to **temporarily hold payout distributions** or restrict account features until compliant tax information is provided.
Held funds remain fully preserved in the Guide's ledger and are unlocked immediately upon verification approval.
Either party may terminate the Guide status at any time upon notice.
6. Changes to Terms
eMate may update these terms with 30 days' advance notice via email or platform notification.
Guides may reject changes and close their provider status within a 1-month notice window.
7. Final Provisions
These Special Terms are governed by Czech law and general provisions of the Czech Civil Code.
